Frequently Asked Questions

SICS provides a comprehensive range of digital services including web design and development, digital marketing, software development, cloud solutions, cybersecurity, and IT consulting. We tailor our solutions to meet the unique needs of each client.

We work with clients across various industries including finance, healthcare, e-commerce, education, manufacturing, and logistics. Our team has extensive experience adapting solutions to meet industry-specific requirements and compliance standards.

Project timelines vary depending on scope and complexity. A simple website might take 1-2 weeks, while complex software development projects can take 2-6 months or more. We provide detailed timelines during the project planning phase.

We offer both project-based and retainer pricing models. Pricing depends on project scope, complexity, timeline, and resource requirements. We provide detailed quotes after understanding your specific needs during the initial consultation.

We accept various payment methods including bank transfers, credit cards, and PayPal. For larger projects, we typically structure payments in milestones. A deposit is usually required to begin work.

Yes, we offer flexible payment plans for larger projects. We can structure payments based on project milestones or create a custom payment schedule that works for your budget. Contact us to discuss options.

Our process typically includes: 1) Discovery & Planning, 2) Design & Prototyping, 3) Development & Implementation, 4) Testing & Quality Assurance, 5) Deployment & Launch, 6) Maintenance & Support. We keep you informed at every stage.

We include a set number of revision rounds in our project quotes. Additional revisions beyond the agreed scope can be accommodated for an additional fee. We encourage clear communication throughout the project to minimize extensive revisions.

Yes, we accommodate change requests, though significant scope changes may affect timeline and budget. We use an agile approach that allows for flexibility while maintaining project integrity. All changes are documented and approved before implementation.

Yes, we offer various support and maintenance packages to ensure your solution continues to perform optimally. This includes bug fixes, security updates, performance monitoring, and technical support.

Our maintenance packages typically include regular updates, security patches, performance optimization, backup management, monitoring, and priority support. We offer different tiers to match your needs and budget.

Response times depend on your support package and issue severity. Critical issues are typically addressed within 2-4 hours, while non-critical requests are handled within 24-48 hours. Enterprise clients receive priority support with faster response times.

We implement industry-standard security measures including encryption, secure authentication, regular security audits, and compliance with relevant standards like GDPR, HIPAA, and SOC 2. Security is integrated into every phase of development.

Yes, we build solutions that comply with relevant industry regulations and standards. We have experience with HIPAA (healthcare), PCI DSS (payments), GDPR (data protection), and other compliance requirements specific to your industry.

Upon final payment, all custom code and deliverables become your property. We transfer full ownership rights, including source code, documentation, and assets. This is clearly outlined in our contracts.